© 2018 by ioscoot

Privacy Policy


The rental service of the electric electric motorbike (“the Service”) is carried out by MPT Commercial Limited, a company registered under the laws of Malta with registration number C81766 and having its registered address at Malta Public Transport, Triq l-Imdina, Qormi QRM 9010, Malta.


MPT Commercial Limited (“the Company”) strongly values the privacy of its clients and is committed to protect your personal data (i.e. information that identifies you) as though it were our own.


One of your rights under EU law - the GDPR - is that you must be informed when your personal data - also known as personal information - is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.


This privacy policy describes the personal information we collect from you and how we use that information. By submitting your personal information to us, you consent to MPT Commercial Limited to use and disclose your personal information as set forth in this privacy policy. This privacy policy does not apply to other Internet or mobile sites or applications. If you do not agree with the terms of this privacy policy, please do not submit any personal information to MPT Commercial Limited. If you have any questions or concerns regarding our privacy policy, please contact us at info@ioscoot.com.mt. We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.

Since  rentals are made through the Meep Smartphone Application, please also take the time to read the  privacy policy of the Meep App available via the Meep App itself.


What kinds of personal information do we process?

Personal information means information that identifies you as an individual, or that we can combine with readily available information to identify you as an individual. Processing means any operation or series of operations carried out with or without the aid of automated procedures in relation to personal data, such as the collection, collation, organisation, sorting, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, erasure or destruction.


We only collect and use personal data from our Users which is necessary to provide the IoScoot service. To start and terminate the individual rental of our vehicles, it is necessary that we record the starting position and final position, the distance driven and the time and date of lease. We also process your personal data provided in course of the registration for our services in order to set up your customer account and to contact you for contract related purposes. We collect this data from you in order to fulfill our contractual obligations towards you, and failure to provide such data may mean we are unable to accept you as a client.


What are the legal grounds for our processing of your personal information?


The principal purposes for which we collect and store your personal information is to process your application, allow you to reserve and use our vehicles, respond to your inquiries, improve and communicate with you about our products and services and maintain your account with us.


The collection and use of the personal data of our users takes place regularly only with the user's consent. Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a GDPR shall apply as the legal basis for the processing of personal data.


An exception applies in those cases in which prior consent cannot be obtained for justifiable reasons and the processing of the data is permitted by legal regulations. For the processing of personal data necessary for the performance of a contract to which the data subject is a party, Article 6(1)(b), GDPR is the legal basis. This also applies to processing operations that are necessary for carrying out pre-contractual measures.


The legal basis for such processing of personal data is that the processing is necessary to fulfil a legal obligation to which we are subject.


If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh this first interest, then the legal basis for processing is that the processing is necessary to fulfil a legal obligation to which we are subject.



Information collected during or after registering for IoScoot Services

  1. Registration Information.

During registration process IoScoot collects information that you voluntarily submit to us, which include your name, surname, email, postal address, date of birth, telephone number, National Identity Card number, Passport Number, country, should these be required in order to securely identify you, a picture of you and your driving license, and a PIN and password of your choice. We may also collect information such as your driving record from you, from regulatory authorities, or from third parties. We use this information to process your application. Additionally, we may also use this information to detect and deter fraud, theft, or abuse of our service.

Your data will be kept for the entire duration of your subscription. After the termination of your registration, all personal data will be irretrievably deleted, unless there are legal retention periods. During the retention period, the personal data required for commercial and tax obligations will be completely blocked and will no longer be accessible for further data processing.

The legal basis for the processing of this data, is that such processing is necessary for the fulfillment of a contract or for the implementation of pre-contractual measures.

  2. Location information. GPS data


IoScoot electric motorbikes are equipped with vehicle tracking and anti-theft technology that uses the Global Positioning System (GPS) technology. GPS is a network of satellites that allow us to determine the location (latitude and longitude) of IoScoot electric motorbikes during your reservation. We use this information for a variety of important purposes. For example, we may monitor or store vehicle or GPS data to help you find an electric motorbike you have reserved, to assist with roadside assistance, to assist in making an electric motorbike available at the place and time you have reserved, to improve our service, to assist us in enforcing our legal rights, or to locate lost or stolen IoScoot electric motorbike.

The legal basis for the processing of this data, is that such processing is necessary for the fulfillment of a contract or for the implementation of pre-contractual measures.

  3. Communications and phone calls

If you contact us directly, we may receive additional information about you. We may use automated systems to review communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you. You have the option to subscribe to receive information about our services and this is done on the basis of your consent; and customer or technical support. We reserve the right to block the delivery of communications that we believe may contain malicious content.


For security purposes, we may also monitor the contents of phone calls. You will be given notice that your call may be recorded, and by proceeding you agree to allow IoScoot to monitor and/or record your call.


  4. Market research

We process your personal data for market research purposes. Your data will be made anonymous, only used by us for statistical purposes and cannot be traced back to you at any time. You can object to this data processing at any time and without giving reasons with effect for the future by contacting us at info@ioscoot.com.mt.

The legal basis of this data processing is based on our legitimate interest and aimed at improving  our services as mentioned here in the privacy policy, in particular, a more effective communication of our offers and services. We comply with the protection of our customers by conducting market research with anonymised data.

How We Share the Information We Collect

In certain circumstances, we’ll share your personal data with third parties.

Third-party service providers: We may use service providers to process your personal data on our behalf. This processing is for several purposes, for example, we may disclose your personal information, including GPS information from any of our vehicles, within IoScoot and to contractors, advisors, consultants and service providers acting on our behalf or under our instructions, including for purposes relating to the provision, operation, maintenance, administration, promotion including marketing campaigns. Third-party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.

Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Business partners: We also may share the personal information we obtain with our business partners, franchisees, and joint marketing partners. These entities may use the information for the purposes described in this Privacy Notice. For example, we may disclose your personal information, including GPS information from any of our vehicles with our partners in order to provide you with efficient support. Our business partners are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Other Cases of Sharing Information.

We may share your information with third-parties in the following situations:

  • While negotiating;

  • If a government authority requests information and we believe disclosure is required in order to comply with laws;

  • With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the IoScoot community, IoScoot, or the public;

  • To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.

  • With our insurance partners to help determine and provide relevant coverage in the event of an incident;

  • Whenever you consent to the sharing.

Your Sharing Choices

Email Subscriptions: You can always unsubscribe from our commercial or promotional emails.

Profile Information: While your name will always be shared with Third-Party Providers, you can delete any additional information that you added to your Profile at any time if you don’t want that we see it.

Your rights as an affected person

  1. Right to information

You have the right to ask us at any time about the data stored concerning you. Upon request, we will provide you with information about whether we hold any of your personal information. Please contact us at info@ioscoot.com.mt and we will respond to your request within 30 days.

  2. Right of revocation

If you have given your consent to the use of data, you can revoke this at any time without giving reasons which revocation will take effect with regard to information that would have been collected from the time of revocation onwards.

  3. Right of correction

If you would like to access, delete and/or correct other personal information held by IoScoot, please contact us at info@ioscoot.com.mt and we will respond to your request within 30 days.

​  4. Right of deletion and blocking

You have the right to block and delete your personal data stored by us. As a rule, your personal data will be deleted within a maximum of 30 working days after assertion of this right.

Should the deletion contradict legal, contractual, fiscal or commercial-law storage obligations or other reasons based in law, your data can only be blocked, not deleted. Once your data has been deleted, it is no longer possible to provide information.

  5. Right to data transmission

Should you request the personal data provided to us, we will release or transmit the data to you or another person responsible, if you so desire, in a structured, current and machine-readable format. The latter, however, shall only be the case if this is technically possible.

  6. Right of objection

You have the right to object at any time and without giving reasons for data processing for the purpose of direct marketing. In addition, it is pointed out that the execution of the framework contract, as well as the handling of individual contracts, may be restricted or no longer possible due to opposition to all data processing operations.

Other Privacy Policy Details

Children’s Privacy. IoScoot is not directed to children, and we don’t knowingly collect personal information from children under 18. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 18 has given us personal information, please contact us at info@ioscoot.com.mt.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. We will let you know through the IoScoot platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the IoScoot platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices or your consent choices by contacting us at info@ioscoot.com.mt.

In accordance with prevailing legislation, IoScoot will comply with its obligation to delete personal information when it is no longer needed for the purpose or purposes for which it was collected. The information will be blocked, but will be kept by the company in order to address any potential liabilities that may arise out of the data processing for the required limitation periods. Once these limitation periods have expired, the information will be definitively erased using secure methods.